Test your POS survival fitness:
Do you have clearly defined CX standards?
Do you know why some stores are more successful than others and how to learn from best practice?
Do your shop managers know what advocacy moments look like and are your staff willing and able to deliver them?
Do you provice usable insights your Sales/Retail Managers can act on instantly?
Do you know what customers actually experience in each store?
Can you consistently improve store experience in a way customers notice?
Can you identify which area needs to imporove first and manage this according to available resources?