Telecommunications

Building  loyalty in telecomms is a matter of getting a thousand little things right. But very often process thinking overtakes what really matters to the customer.

Based on our existing telco experience, we seek to assist a limited number of operators in generating growth and profits by better connecting to customers across their markets.

 

Drive telco profits through customer centricity

 

If you are a fixed, mobile or multi-play operator, we can assist you to:

  • reduce churn by delivering a right-sized experience at each customer touchpoint of importance
  • grow ARPU by creating innovative value propositions that emotionally connect to customers
  • increase customer referrals by introducing branded services and structured moments of delight
  • grow profits by transforming the business from being bill-centric to being customer-centric  (Because of pre-existing customer relationships, regional exclusivities may apply.)

 

If you would like a more extensive conversation on the way we can assist your company, or generally discuss the ways in which your organization can become more customer-centric, do not hesitate to get in touch.

 

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